Discussing the customer service policies Essay Example for Free

Discussing the customer service policies Essay In my assignment I will provide information about customers services levels, customer satisfaction, what is customer services , I will give examples and evidence about different institutions and their customers services levels and policies .I want to start with the definitions of customer services and customers service policies. Customer service is the provision of service to customers before, during and after a purchase. Â  Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Some people say that ‘Customer is always right’ but nowadays if u work in the hospitality industry u will definitely disagree with that .Some customers are really informed about their rights so because of that the stuff should be really confident and well trained to reach the customer expectation. Every business should have customer service policies. According to Entrepreneur Magazine, the definition of a customer service policy is ‘the degree of assistance and courtesy granted those who patronise a business ’.The customer service policies apply, because for every business is important to give their best in way to satisfy the customers. Policies are written rules which customers can see and read at any time, and they protect the business owners. Why we use the customers service policies ?We use them because they inform the customers for their rights ,they give information for the place .That’s why they are very , very important and useful nowadays .There are so many hotels, pubs , bars and other hospitality businesses today which have very interesting customer service policies. I have choose Hilton London Wembley Hotel to give as an example with its customer service policies .The hotel is one of the world wide best hotels so they really know how to satisfy customers needs . Everyone knows that hotel so I want to inform you more about it .For example Hilton London Wembley Hotel check- in time is 3.00pm. , check- out time is 12.00pm.This time hours gives advantages to the stuff so they clean the rooms and prepare them for the next customers and of course they inform the guests when they should leave the room. References: 1. Google ,Wikipedia (2013) http://en.wikipedia.org/wiki/Customer_service 2.Turban, Efraim (2002). Electronic Commerce: A Managerial Perspective. 3. Entrepreneur Magazine http://www.entrepreneur.com/encyclopedia/customer-service

Adrian is currently running Gunner Pass with no other employees. So he :: Business and Management Studies

Adrian is currently running Gunner Pass with no other employees. So he does not need to use ICT to communicate between departments. Gunner Pass. 2 Describe the type of work done in functional areas of Gunner Pass. 2 Describe how ICT is used within these functional areas of Gunner Pass. 3 Explain how the functional areas help to achieve the aims of Gunner Pass. 3 Explain how ICT helps Gunner Pass work together 4 Analyse how effectively the functional areas work together to achieve the aims of Gunner Pass 4 Suggest how and possible improvements or developments in ICT might help the functional areas work together more effectively. 5 Cummins UK.. 6 Describe the type of work done in the functional areas of Cummins. 6 Describe how ICT is used within these functional areas of Cummins. 7 Explain how the functional areas help to achieve the aims of Cummins. 7 Explain how ICT helps Cummins work together 8 Analyse how effectively the functional areas work together to achieve the aims of Cummins 8 Suggest how and possible improvements or developments in ICT might help the functional areas to work together more effectively. 8 Gunner Pass Describe the type of work done in functional areas of Gunner Pass A function in a business is the area of activity in the business. Adrian is a sole trader. As Adrian currently doesn’t employ anyone, he must run all the functions in a business. The functions in business are: marketing and sales, customer service, production and operations, human resources, finance, administration and ICT. Some sole traders will have an employee who in specialised or skilled in a certain area, such as a sole trader may have a marketing and sales manager. Adrian works on his own so he as to do work in all these areas of his business. In a normal working day, Adrian does work in more than one function of his business. He writes out adverts, designs new leaflets, this would be marketing and sales. When he pays cheques into the bank, or pays out insurance on his vehicle, that is in the Finance department. When Adrian receives a call from a new customer, and the customer wants to know the services and prices he offers. Then that is in the Customer Services department. All the areas are needed to keep Gunner Pass running. Finance: Consists of paying bills and receiving payments. Adrian must keep a record of his expenditure and his incomings. He does this because he never earns the same amount of money each month. He receives a tax statement at the end of each year. By doing this he will be able to calculate his net profit per month/year.

Royal Ploughing Ceremony

The Royal Plowing Ceremony The Royal Plowing Ceremony is one of the most important annual royal traditional ceremonies, which is held at the open square of Veal Preah Merhu in front of the National Museum in Phnom Penh every year. This ceremony is deemed one of the marvelous blessings of the Cambodian people. Each king has led this celebration since ancient times. According to the tradition, the Royal Plowing ceremony is celebrated to predict the upcoming orn, bean, grass, sesame, water, wine. It is also celebrated to give a blessing to farming and to pray to God for sufficient seasonal rainfall, which is essential to encouraging all of the Cambodian farmers to produce a high crop yield. This year’s Royal Plowing Day was celebrated on May 21st, presided over by His Majesty Preah Bat Samdech Preah Baromneath Norodom Sihamoni, King of the Kingdom of Cambodia. It was held in the Meru field (Viel Men), north of the Royal Palace in Phnom Penh. For this year, Keo Chanmony, a CPP Member of Parliament from Kampong Chhnang province, was appointed as Mehour, while Cambodian lawmaker, Say Chhum, acted as Sdech Meak. After finishing the symbolic plowing and throwing seeds of a portion of the field, a pair of sacred oxen were led to eat rice, corn, beans, sesame, grass, water and alcohol, which had been prepared on trays. It was seen that the sacred oxen ate corn, beans, and grass but shunned rice grain. The oxen’s choice of corn, beans, and grass led the Royal Palace’s chief astrologer Kang Keng to declare that this year’s corn and beans harvests will be bountiful. However, he warned that the eating of grass signaled that Cambodia’s livestock will suffer from some pandemic diseases. Any way, the astrologer did not spell out to the crowd what it meant for the rice yield, sparking concern among superstitious farmers. â€Å"I am very worried that we will not have a good paddy harvest,† farmer Ros Makara, 52, told AFP after the ceremony, â€Å"but I will try my best to grow rice. I don’t totally rely on the prediction. † Ok Men, 46, from Prey Veng province, said she was worried about her cows. I have to be careful in taking care of and preventing my cows from contracting diseases,† she said. Another corn and bean farmer from Kandal province, Chhit Sorphea, said the prediction made him confident of a good harvest, and he would expand his planting. After the rite, the participants could enjoy the exhibition of agricultural products, agro-industrial products, forest products and by products, domestic animal products, rubber output, tourism potential, and agro-tourism which was held for three days, from 21-23 May 2011, in Viel Men. In that occasion, there have been many media coverage of the Royal Plowing Ceremony this year. In country’s broadcasting such as national TV which transferred to all Cambodia’s TV and radio, Koh Samtepheap newspaper, DAP news, many website on the internet like: www. rfa. org/khmer, www. cambodia. org/news , www. everyday. com. kh , www. news. bbc. co. uk , www. chanbokeo. com, and so on, all of the them have been broadcast this royal ceremony through same source by different style of each.

Personal Statement For Saybrook University - 954 Words

Personal Statement for Saybrook University Before I answer the questions posed, I believe an explanation is owed regarding this request for admission into Saybrook. I originally applied to The Chicago School of Professional Psychology seeking a degree in business psychology. Since the program was not ready to start for another year, it was suggested that I take courses in the international psychology program. I thoroughly enjoyed this new experience with an opportunity to â€Å"think global†. I optioned to remain in this program with a concentration in organizations and systems. As I sojourned through, I was always aware that there was still something missing. Although I loved being part of the IP program, my roots are deeply entrenched in the world of organizational development (OD). Over this past year, I started losing motivation to finish this race I started. I spent many endless hours researching a dissertation I believed would not be completed. After seeking wise council through friends, family and colleagues, I realized that what I wanted most was to return to a concentration on organizations and systems. Adding to this realization is my passion for ME. I have been working through an online certificate program offered through the American Evaluation Association. I have been learning about equitable focused evaluations, which enlivens me to pursue opportunities for practice. One of the questions presented is why Saybrook. I have done due diligence in researchingShow MoreRelatedCreativity Is Important For Our Future1227 Words   |  5 Pagesanalytical and intuitive thinking, and to do this, creativity needs to be integrated into each individual class at a college. Similarly, Peters believes that creativity is not one autonomous force. It is rather composed of two different forces. One, personal anarcho-aesthetics, is deep, uncontrollable thinking. The second, the design principle, is a social way of thinking. He believes that these two creative ways of thinking must be used together for one to get the most out of their creativity. However